Terms and Conditions

শর্তাবলী

These terms apply to Amar Sathi — both its shop segment (My Shop) and its homestay segment (My Homestay) — (the "Service") at www.amarsathi.com, provided by PU HOME SOLUTIONS, Kolkata, West Bengal, India ("we", "us"). By creating an account or paying for a plan you agree to these terms.

1. The Service

The Service is online software for billing, stock, credit book, expenses and reports for shops, and room and booking management for homestays and small hotels, plus a public page where travellers can find homestays. You need a mobile phone or computer; bills can also be made without internet and upload later.

2. Account

You must give a correct name, mobile number and email. You are responsible for keeping your password safe and for everything done from your account, including by staff you add. You must be at least 18 years old and running a lawful business.

3. Plans and payment

• Plans are prepaid for 30 days (monthly) or 365 days (yearly). Prices are shown on our website and inside the app before you pay, in Indian Rupees.
• Payments are processed securely by our payment partner Cashfree Payments (UPI, cards, net banking, wallets). We never see or store your card or bank details.
• Your plan starts as soon as the payment is confirmed. Paying again before expiry adds the new days after your current expiry date — no days are lost.
• Plans do not renew automatically. We remind you on WhatsApp 3 days and 1 day before expiry.
• After expiry there is a 3-day grace period. After that the account becomes read-only until you renew: you can still view and download all your data. We never delete your data because a plan has expired.

4. Homestay bookings and guests

• When a guest books through a homestay's page or our search page, the stay contract is between the guest and the homestay owner. We provide the software only and are not a party to the stay.
• Advances are paid by the guest directly to the owner's UPI. Refunds of advances follow the cancellation rules the owner shows before booking; the booking keeps the rules shown at the time of booking.
• Homestay owners must give a UPI in their own name or their business's name. We check the name before guests see it, and only we can change a checked UPI.
• Gold, Platinum and Diamond badges mean we checked the documents, registration and police verification (and for Platinum/Diamond, visited in person; Diamond is re-checked every 3 months). Badges can be removed if a complaint is upheld or a re-check fails.
• Guests should pay only to the UPI or QR shown on our pages, never to a UPI sent separately by phone or message.

5. Refunds

See our Refund and Cancellation Policy.

6. Your data

Bills, customers, stock, product photos and bookings you enter belong to you. We use them only to run the Service. See our Privacy Policy.

7. Acceptable use

You will not use the Service for anything unlawful, to send spam, or to try to break or overload it. We may suspend an account that does so, after notice where possible.

8. Availability

We work to keep the Service available all the time but cannot promise it will never be interrupted. If the Service is down for more than 24 hours in a row because of us, we will add the lost days to your plan free of charge.

9. Liability

The Service is a record-keeping tool. You are responsible for checking your bills, taxes (GST) and accounts. Our total liability for any claim is limited to the amount you paid us in the last 12 months.

10. Changes

We may update these terms or prices. Price changes never affect a plan you have already paid for, and yearly subscribers keep their price when they renew (price lock).

11. Law and disputes

These terms are governed by the laws of India. Courts in Kolkata, West Bengal have jurisdiction. Please contact us first — most problems are solved in a day.

Last updated: 4 October 2026